Return & Refund Policy

Thank you for shopping with 【请替换：店铺名称】. We strive to ensure your satisfaction with every purchase. If you are not completely satisfied, you may request a return or refund under the conditions outlined below.

Return Period

Returns are accepted within 14 days from the date you receive your order.

Return Requirements

To be eligible for a return, the product must:

Be unused and in its original condition.
Be returned with all original packaging, if applicable.
Include all original accessories, components, and materials supplied.
Not be damaged due to improper use or handling.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

Personalized or customized products.
Digital or downloadable content.
Gift cards.
Clearance or final sale items.
Products that have been used, altered, assembled, or damaged after delivery.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect upon arrival. Return shipping charges will be calculated and displayed at checkout when applicable.

Refunds

Once we receive your returned item, we will inspect it within 1-3 business days. If your return is approved, we will process a refund to your original payment method within 5-10 business days. Please note that the time it takes for the refund to appear on your account may vary depending on your payment provider.

Incorrect or Damaged Orders

If you receive an incorrect, defective, damaged, or incomplete product, please keep the product and all original packaging intact while we review your claim. Contact us promptly at 【请替换：客服邮箱】 so we can assist you.

Order Cancellations

You may cancel your order within 12 hours of placing it by contacting us at 【请替换：客服邮箱】. After this period, we may not be able to cancel your order as it may already be processing.